Having to wait for days for a technician to intervene to solve even the simplest of problems is now a thing of the past. Technological evolution and the now very widespread diffusion of broadband and ultra-broadband connections (such as ADSL, VDSL, FWA and optical fiber) has in fact made it possible to offer a new form of technical assistance, more streamlined and at the same time more immediate. It is the so-called remote assistance, which allows expert technicians to provide the help the user needs without requiring o